Shipping & Returns Policy

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Thank you for supporting JSGraham Photography. Because our prints and products are custom-made to order through a Print-on-Demand (POD) service, we maintain specific policies regarding shipping and returns

 

1. Returns & Exchanges

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• All Sales are final: We do not accept returns, refunds or exchanges for change of mind, incorrect size selection, or buyer's remorse once a purchase is completed.

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• Cancellation Window: Orders are sent directly to our production partner. Cancellations or changes cannot be made once the order is submitted.

 

2. Damaged or Misprinted Items

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We want you to love your photographic prints. if your item arrives damaged, defective, or with a printing error, we will gladly arrange a free replacement.

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• Time frame: You must report the issue within 7 days of receiving the item.

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• Process: Please email us at jsgraham.photography@gmail.com with your order number and a clear photo showing the issue or damage.

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• Timeline: Once approved, a replacement will be processed and shipped according to our standard production timelines.

 

3. Shipping and Delivery

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• Production Time: Items take 3-5 business days to print and package before shipping.

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• Delivery: Shipping times vary by location. Estimated delivery windows will be provided at checkout.

 

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